Service center

Tesla Service Centers are operated by Tesla and appointments can be scheduled through the Tesla Mobile App. However, Tesla claims that 80% of repairs can be done outside the Service Center, since they can run remote diagnostics, provide updates with fixes over-the-air, and also offer Mobile Service.

To find the closest Service Center to you, check out Tesla’s website: https://www.tesla.com/findus/list

Blog posts related to Service center

5 things to know before buying a Tesla

October 23, 2019

When I took delivery of my Model S, the very friendly and knowledgeable person who walked us through the ins and outs of the car told us 'Remember, a Tesla is still a car'. Every time I talk to someone new to Tesla I use that piece of advice. This post is about things that are fundamentally different in a Tesla car from any other car. Things about both the car and the experience of buying one.

My first experience at a Tesla Service Center

October 16, 2019

Today I had my first experience at a Tesla Service Center (in Berkeley, CA) and I have to say that I am really impressed with Tesla’s customer service. Want to know why? Keep reading.

Videos about Service center

Tesla mobile app: Schedule service

New dialog while scheduling a service appointment via Tesla mobile app.

Past Tesletter articles

Live chat with Tesla support

On Monday we woke up to our Tesla showing the infamous «12v battery needs service» message so I decided to call Tesla. I had some problems and after 20+ minutes waiting my call dropped (this happened 3 times). During the call the recording that said I could use the live chat on https://tesla.com/support but I visited it a few times and I didn’t see it. Later in the day, I decided to give it another try and after clicking on one of the support articles… there it was, a live chat icon!

After a few seconds, Trevor was there to help me. I only had to provide my VIN number and he was able to pull some data from the car and answer all my questions. It’s pretty cool seeing Tesla improving some aspects of their customer service like this, specially now that due to high sales this is suffering a bit.

Note: The chat icon doesn’t seem to come up on mobile and I couldn’t see it again after 9pm.

Tesla support

From issue #35

Ride along with Tesla Mobile Service and fix some electric cars

Tesla Mobile Service is a great idea and in addition to being very convenient, it allows Tesla to scale their service without the need of real state. A couple of interesting points in the video:

  • Tesla is going to start using Model X for bigger jobs
  • 30% of airbag recalls are handled by Mobile Service

Enjoy the ride along and watch the video on Youtube

From issue #64

Scheduling collision repair with Tesla Service

Tesla has officially announced that their service centers and their mobile service are now offering minor collision repairs. And you can do request it via the mobile app. This is really good news since it is one of the most common repairs. We actually recently had to replace our fender and bumper after hitting a pole getting out of a parking space, here you can read more about it.

From issue #66

Self-serve service appointments online

Tesla has opened up a new self-serve model for owners of its electric cars, giving them the ability to book service appointments online without needing to call or email the company.

Read more: Teslarati

From issue #24

Tesla cars now pre-order faulty parts automatically

Now, if your Tesla detects a faulty system it will not only alert you but pre-order the parts and ship them to your closest service center 😱. Pretty amazing!

Read more: Reddit

From issue #58

Tesla collision certified shop: Part delays are getting a lot better

This is great news since it is a real concern for future and current owners and Tesla said this was a major focus for them in 2019. A Reddit user who happens to be part of a new Tesla collision certified shop, said the following:

«Now Tesla started a wholesale ordering system that gets us parts drop shipped at about the same speed as the German vehicles we traditionally repair. Part costs are also substantially less expensive for these vehicles versus their European rivals.»

And when he was asked about how hard or easy are Teslas to get repaired, he asnwered:

«Surprisingly, they are quite easy to work on compared to other aluminum high end cars. We also have an actual repair database for the vehicles now, which makes writing up the repair estimates as easy as any mass produced car.»

Honestly the thread is full of interesting comments posted by the original poster, I recommend you to read it.

Read more: Reddit

From issue #63

Tesla is bringing most collision repairs in-house

A couple of weeks ago we talked about an awesome body repair experience at Tesla Atlanta. According to Elon Musk’s tweet the motivation behind this decision is to improve customer satsfaction as third parties usually take weeks to months for repairs. Yay Tesla.

Read more: Twitter

From issue #26

Tesla is enhancing its mobile app by allowing owners to request service for top issues

Elon just announced on Twitter that Tesla is adding the capability of requesting top service issues via the mobile app. According to Elon, the goal is to allow Tesla Rangers to get to you quickly with a top-of-the-line service loaner. We’re not sure if this is going to happen or when but we surely are excited about it!

Read more: Twitter

From issue #34

Tesla is piloting Mobile Service online self-scheduling

We are big fans of the mobile service, we have used it once, and it was a terrific experience. Anything that includes extending it, we support it.

Read more: Reddit

From issue #51

Tesla is seriously working on service with auto issue detection, towing call/loaner, and stock parts

During the Q4 investors call Elon said that “service is his number one priority”.

“I want to note that one of our major priorities this quarter is improving service operations. Really, from my standpoint, when I think about what my priorities are this quarter, it’s improving service in North America.”

Read more: Electrek

From issue #46

Tesla owners can soon request service from their mobile app

Elon Musk said that Tesla owners would soon be able to request service through their smartphones. He also added that the use of the mobile-based service would require no paperwork on the part of the electric cars’ owners.

Learn more: Teslarati

From issue #9

Tesla service checklist

Curious too know what gets checked and how when your Tesla is serviced? Check out this cool video by James and Kate.

From issue #11

Tesla service website

Tesla has opened the service manuals to all states, sadly it is still a paid service, even if it is for personal use. Hopefully they drop them or even make it free for owners. Right now, the prices are:

  • 1 Hour - $31.88
  • 24 Hours - $106.25
  • One Month - $371.88
  • One Year - $3,187.50

Read more: Tesla

From issue #42