Past Tesletter articles
Tesla has been working on making improvements to the service side of the house. A couple of months ago they started sending service updates via text message and push notifications, now they have started showing the estimated completion time of service directly in the app, as well as intermediate steps like ‘waiting for parts’, or ‘service scheduled on [date]‘. I really like seeing improvements in this area, it’s always stressful to not have your car and not knowing when you are going to get it back.
Read more: RedditFrom issue #68
Tesla Mobile Service is a great idea and in addition to being very convenient, it allows Tesla to scale their service without the need of real state. A couple of interesting points in the video:
- Tesla is going to start using Model X for bigger jobs
- 30% of airbag recalls are handled by Mobile Service
Enjoy the ride along and watch the video on YoutubeFrom issue #64
Tesla has officially announced that their service centers and their mobile service are now offering minor collision repairs. And you can do request it via the mobile app. This is really good news since it is one of the most common repairs. We actually recently had to replace our fender and bumper after hitting a pole getting out of a parking space, here you can read more about it.From issue #66