We, Tesla owners or future owners, have all been there trying to reach out to Tesla and them not responding in days and even weeks. Phone support is even worst sometimes with long waits which are tedious and let’s say… not the best customer experience. But what about their online chat? Do they even have an online chat? Yes, Tesla does offer live chat support. In this blog post, we’ll walk you through Tesla’s online chat, where to find it and how it works.
If you’re looking for immediate access to a Tesla representative for an urgent matter, the live chat support it’s what you’re looking for.
What are Tesla’s live chat hours?
Tesla’s online chat is open during business hours:
- Monday to Friday 6AM-7PM PST
- Saturday and Sunday 7AM-6PM PST
How to access Tesla’s online chat?
Step 1: It doesn’t seem to work on mobile, so grab your laptop.
Step 2: Visit any of Tesla’s product pages, e.g. the Model Y one.
A quick piece of advice: Don’t go to Tesla’s support page, it’s not there. If you do a quick search on Google, you’ll get redirected there. But there’s nothing there. Stay with us.
Step 3: Scroll down until the chat icon appears on the bottom right corner of the page.
Step 4: Fill in the form with your info and voilà, you’ve reached Tesla’s online chat.
How does it work, do I get to talk with a real person?
The reply will be instant (by a bot) and once you ask a question they’ll connect you with a ‘Tesla expert’. It’s possible that this wait takes a minute or two, in our experience never more than that.
Have questions? Reach out at firstname.lastname@example.org
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